We have a daily pick-up from USPS at 2pm Central Time and a UPS pick-up (Monday through Friday only) at 3pm Central Time. In stock orders are generally shipped within 1 to 3 business days.
Hawaii, Alaska and Outside U.S.A. Shipments:
Shipments outside the continental 48 U.S. States are shipped by U.S. Postal Service Priority Mail (HI & AK) or U.S. Postal Service Global Priority Mail (Canada and other countries outside of the United States) unless you select a different option during checkout. International shipments are not guaranteed and not refundable, regardless of package tracking information status, since many international deliveries are not scanned or held by customs. It is the purchaser's responsibility to ensure the package can be delivered to their destination before placing the order.
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Non-Delivery for USA Address Destinations
If the item was never delivered to a USA address we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.